Customer Complaints
Welcome to PT Syailendra Capital's Customer Complaint Service. We are here to provide the best service to our valued customers and to fulfil our commitment with full responsibility. Through this page you can obtain information regarding the complaint procedure for issues related to mutual fund investments and mutual fund products from PT Syailendra Capital, and more.
Please follow the complaint instructions for customers below.
Complaints by Phone
You can contact us to submit a complaint by phone at:
Phone: (021) 27939391
Business hours: Monday to Friday, 08.30 - 17.30 WIB
Written Complaints
You can contact us to submit a written complaint through:
+62 819 7939 900
cs@syailendracapital.com
PT Syailendra Capital District 8 Treasury Tower, 39th FI Unit 39A, SCBD Lot 28 Jl. Jend. Sudirman Kav. 52-53 Jakarta - Indonesia 12190
Please ensure you prepare the following documents when submitting a customer complaint:
- Customer Identity or Customer Representative Identity
- Power of Attorney (if represented)
- Customer Complaint Form Download
Complaint Resolution
Every complaint you submit is a priority for us to improve our service in the future. No charge will be levied for any complaint. After you receive confirmation that your complaint has been received, the following is information about the complaint resolution timeframe:
- Complaints by Phone: Resolution within a maximum of 5 business days.
- Written Complaints: Resolution within a maximum of 10 days from the date complete documents are received.
- Time extension: Under certain circumstances, resolution may be extended for up to a maximum of 10 business days.
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PT Syailendra Capital is licensed and supervised by the Indonesia Financial Services Authority (OJK)